Terms & Conditions
Terms & Conditions of Use for this website:
Please read these terms and conditions carefully and print and keep a copy for your reference.
This website is owned and operated by Clarke Equine Services Ltd.
At Clarke Equine it has always been our policy to treat customers in exactly the same way we like to be treated ourselves. We’ve tried to keep our terms and conditions as brief and readable as possible whilst at the same time making sure, we give you all the information you require, and that we comply with the relevant legislation (EC Distance Selling Directive). You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).
Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and you will not receive an e-mail confirming acceptance of your order, in this case there will be no contract between us and we will refund you in full any money you have sent to us or cancel any authorisation we have taken on your credit card.
How to place an order
To place an order on our website you need to go through the following steps:
- Browse through our products and find the product(s) you want to buy.
- Add the products to you shopping basket.
- From the shopping cart click to checkout.
- Fill in your details including name and billing address.
- Select your shipping requirements.
- Select your payment method.
- You will receive an email from us confirming we have received your order.
We will supply you with the products you’ve ordered as they are described on this website. We work closely with our products manufacturers and suppliers and order our products from them as soon as we receive your order. Part of the reason we are able to offer such low prices is that we don’t keep a large inventory ourselves so we don’t have the extra costs associated with this which would inevitably lead to higher prices for our customers. Some of our suppliers will ship products directly to our customers and in other cases they will send them to us and we will then send them on to our customers the same day or the following working day. In most cases our products are delivered to our customers within 14 days of our receiving an order. We make every attempt to keep the website up-to-date with any changes in the specifications of any products however the manufacturers to reserve the right to make changes to the specifications of any product without prior notice. If this is the case with a product you have ordered you will always be informed of this fact and offer you a full refund. We also make every effort to keep our website up-to-date with the latest stock situation at our suppliers so that we can supply any products ordered quickly to our customers. If for any reason we are unable to fulfil any order in less than 30 days we will contact you and offer you a full refund.
How will the goods arrive?
Your goods will arrive in protective packaging and be delivered to your property.
Our products are usually delivered with 14 days of our receiving a customer’s order. However we do not guarantee delivery until 30 days after the order has been placed. If an item is marked as ‘out of stock’ then delivery may take substantially longer. We strongly recommend you call us before ordering an out of stock item to check with us when we expect we will be able to deliver your item. If you need your product to be delivered by a specified date that is sooner than 30 days after your order please call us on the number below prior to making your order.
It is important that there is someone at the delivery address to accept and sign for the delivery. All deliveries will be booked with you 2 to 3 days prior to the delivery date. You will also receive a courtesy call from the delivery driver 1 hour before the delivery. In order to keep our delivery costs as low as possible, enabling us to subside the delivery cost for our customers, we will only attempt to deliver the product once. If there is no one at the delivery address to accept the order at the prearranged time we will charge an additional fee for a second delivery.
Obviously you the customer recognise that we do rely on outside courier services to deliver your product and hence perform part of the contract we have with you. We monitor the performance of our couriers continuously and in the vast majority of cases our products are received in a timely manner. In the small number of cases where due to circumstances beyond our control our products are not delivered on time, as soon as we learn of this, we will do our utmost to make sure the product is delivered to our customer as soon as possible.
For all other areas please contact us with the delivery address so we can provide you with an individual quote.
Returns / Cancellation of order (7 day cooling off period)
You can cancel your order at any point up to 7 days after your items have been delivered and receive a refund. Please call or email us as soon as you decide to cancel so we can arrange to collect the item. We can only give you a full refund if the item is in ‘as new’ condition. This means it must be in it’s original wrappings, unused and unassembled if appropriate. Please take care when unwrapping your items and ensure that all wrappings are intact in case you want to return the item.
The vast majority of damages happen during transit so it’s important that you check that all packaging and wrappings are intact and undamaged when the item is being delivered. If there is major damage to wrappings, which you think is likely to have damaged the item inside, then please feel free to refuse to accept the item from the courier. If you do choose to accept the item please make sure you note any damage on the form the courier asks you to sign. Please let us know as soon as possible of you have either refused to accept an item or have received a damaged item so that we can make arrangements to remedy the situation as soon as possible.
In the highly unlikely event that an item you buy from us is defective please let us know as soon as possible and not later than 30 days after the date you received the item. If the item is defective we will replace it for you and if no suitable replacement item is available we will refund the full cost of the item including any delivery. We will require photos of the defective item so that we can send them to our suppliers in order to arrange a replacement.
All refunds will be paid to customers no later than 30 days after Clarke Equine has agreed the refund. If the customer has paid using a credit card, the refund will be paid back to the credit card. Any refunds relating to payments made through PayPal and Google Checkout will be refunded via PayPal or Google Checkout.
If you have a complaint please call, email or write to us and we’ll do our best to resolve the issue for you.
We accept payment in using the following methods:
– Paypal (Mastercard, Maestro, Visa, Visa debit, American Express, Switch, Solo and Direct Debit).
Data & Privacy
For information on our Data and Privacy Policies please see the relevant page – here.
Law and Jurisdiction
Any contract for your purchase from Clarke Equine is governed by and is to be interpreted under English law; you agree that such contract will be subject to the non-exclusive jurisdiction of the English courts.
Changes to these terms
These terms were last changed on 1st April 2014. If we change the terms we will keep a copy of these terms on our website that you can access via the link below, so that you access them at a later date. These terms apply to your order. We may change our term and conditions at any time, so please do not assume that the same terms will apply to future orders.
Our aim is to serve our customers in a fair and honest way and supply them with our products at excellent prices. If you have any concerns regarding our privacy, security, complaints, delivery policy or anything else contained within this agreement please contact us here.